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Terms of Service

General terms and conditions with customer information

1. Scope 2. Conclusion of contract 3. Right of withdrawal 4. Prices and payment conditions 5. Delivery and shipping conditions 6. Redemption of gift vouchers 7. Redemption of promotional vouchers 8. Retention of title 9. Liability for defects 10. Exemption in the event of violation of third-party rights 11. Applicable law 12. Information on Online dispute resolution
1. Scope
1.1 These general terms and conditions (hereinafter referred to as "GTC") of the "Crystal Beautiful" (hereinafter "seller") apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "
customer") with the seller about by the seller in his Completes the goods offered in the online shop. The inclusion of the customer's own conditions is contradicted, unless otherwise agreed.
1.2 These terms and conditions apply accordingly to the purchase of vouchers, if and unless otherwise expressly regulated.
1.3 A consumer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
1.4 An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Conclusion of the contract
2.1 The presentation of the goods, especially in the online shop, does not yet constitute a binding offer by the seller.
2.2 First, the customer places the selected goods in the shopping cart. In the next step, the ordering process begins, in which all data required for order processing are recorded. At the end of the ordering process, a summary of the order and contract data appears. Only after confirming this order and contract data by clicking on the button that concludes the ordering process, the customer submits a binding offer to purchase the goods in the shopping cart.
The customer can also submit this offer to the seller by email, post or telephone.
2.3 The seller accepts the customer's offer through the following possible alternatives:
- Sending a written order confirmation or an order confirmation in text form (email)
or - Request for payment to the customer after placing the order or - Delivery of the ordered goods The first alternative that occurs is decisive for the time of acceptance.
The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this represents a rejection of the offer. The customer is then no longer bound by his declaration of intent.
2.4 The contract text of the contract concluded between the seller and the customer is saved by the seller. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completing the order, the contract text can no longer be viewed online by the customer.
2.5 All entries made are displayed before the order button is clicked and can be viewed by the customer before the order is sent and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, buttons are available to the customer for correction, if available, which are labeled accordingly.
2.6 The contract language is German.
2.7 It is the responsibility of the customer to provide a correct email address for contacting and processing the order, and to set the filter functions so that emails relating to this order can be delivered.
3. Right of withdrawal
3.1 If the customer is a consumer, he is generally entitled to a right of withdrawal.
3.2 The seller's cancellation policy applies to the right of cancellation.
4. Prices and terms of payment
4.1 The prices shown are final prices including statutory sales tax, unless otherwise agreed. If additional shipping costs are incurred, this can be found in the product description.
4.2 If the delivery takes place in non-EU countries, additional duties, taxes or fees may have to be paid by the customer to the customs or tax authorities responsible there or to credit institutions. The customer is advised to inquire about the details before ordering from the respective institutions or authorities.

4.3 The customer can choose the payment methods that are available in the online shop.
4.4 In the case of advance payment by bank transfer, the payment is due immediately after the conclusion of the contract, unless otherwise agreed.
4.5 When paying by "PayPal", payment is processed via PayPal (Europe) S.à rl et Cie, SCA, 2224 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply for this. These can be viewed at
5. Delivery and shipping conditions
5.1 The delivery of goods by dispatch takes place to the delivery address given by the customer. Deviating from this, when paying by PayPal, the delivery address stored by the customer at PayPal at the time of payment is decisive.
5.2 If the seller incurs additional costs due to the specification of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, these must be reimbursed by the customer, unless he is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has appropriately announced the service beforehand. The costs of sending the goods are excluded from this regulation if the customer has effectively exercised his right of withdrawal. Here it remains with the legal regulation or the regulation made by the seller.
6. Redeeming gift certificates
6.1 Vouchers that have been purchased through the seller's online shop ("gift vouchers") can only be redeemed in the seller's online shop.
6.2 Gift vouchers and remaining balance of gift vouchers can be redeemed up to the end of the third year after the year in which the voucher was purchased. Any remaining credit will be credited to the customer's voucher account until the expiry date.
6.3 Gift vouchers can only be redeemed before completing the order process. There will be no subsequent redemption.
6.4 Only one gift voucher can be redeemed per order. It is not possible to redeem several gift vouchers in one order.
6.5 Gift vouchers can only be redeemed for the purchase of goods. The purchase of additional gift vouchers cannot be paid for with a voucher.
6.6 If the value of a gift voucher is insufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.
6.7 Credit on gift vouchers will not be paid out and no interest will be paid.
6.8 The gift voucher is personal and may only be redeemed by the person named on it. A transfer of the gift voucher to third parties is excluded. The seller has that
Right, but not the obligation, to check the material entitlement of the respective voucher holder.
7. Redemption of campaign vouchers
7.1 Vouchers that the seller gives free of charge as part of (advertising) campaigns with a certain period of validity and that the customer cannot purchase ("campaign vouchers") can only be redeemed in the seller's online shop and only within the period specified by the seller.
7.2 Promotion vouchers can only be redeemed by consumers.
7.3 Individual products can be excluded from the voucher campaign. The specific restrictions can be found on the campaign voucher.
7.4 Promotion vouchers can only be redeemed before the order process has been completed. There is no subsequent billing.
7.5 Only one campaign voucher can be redeemed per order. It is not possible to redeem several campaign vouchers in one order.
7.6 The value of the goods in each order must at least equal the amount of the campaign voucher. Any remaining credit will not be refunded by the seller.
7.7 If the value of a campaign voucher is insufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.
7.8 The credit of a campaign voucher is neither paid out nor interest.
7.9 The campaign voucher will also not be reimbursed if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.
7.10 The campaign voucher is personal and may only be redeemed by the person named on it. A transfer of the gift voucher to third parties is excluded. The seller has the right, but not the duty, to check the material entitlement of the respective voucher holder.
8. Retention of title
If the seller makes an advance payment, the goods remain the property of the seller until the purchase price has been paid in full.
9. Liability for defects
9.1 With regard to the warranty, the provisions of statutory liability for defects apply, unless otherwise agreed in these terms and conditions.
9.2 The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller thereof. Failure to comply has no effect whatsoever on the customer's statutory or contractual claims for defects.
10. Indemnification in case of violation of third party rights
If the seller owes the customer, in accordance with the contract, in addition to the delivery of goods, the processing of the goods according to certain specifications of the customer, the customer must ensure that the content provided to the seller for this purpose does not infringe the rights of third parties. The contracting parties agree that the customer exempts the seller from claims by third parties in this context, unless he is not responsible for the infringement. The exemption also includes the assumption of the reasonable costs of the necessary legal defense, including all court and lawyer costs in the statutory amount. In the event of a claim by a third party, the customer is obliged to immediately, completely and truthfully provide the seller with all information that is necessary for the examination of the claims and a defense.
11. Applicable Law
The law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of movable goods. The legal regulations for the restriction of the choice of law and for the applicability of mandatory regulations, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.
12. Information on online dispute resolution
12.1 The EU Commission's online dispute resolution platform can be accessed on the Internet at the following link:
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

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